Frequently Asked Questions
Your guide to shopping the finest ethnic wear and silk sarees.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within India are usually delivered within 5-7 business days, while international shipping typically takes 10-15 business days depending on customs clearance.
Can I request custom stitching or blouse tailoring for my saree?
Yes, we offer professional tailoring services for blouses and lehengas. You can select the 'Custom Stitching' option on the product page and provide your measurements.
What is your return and exchange policy for silk sarees?
We accept returns within 7 days of delivery for unused items with original tags. However, please note that customized or stitched products are not eligible for return or exchange.
How do I verify the authenticity of a Pothys Silk Saree?
All our premium silk sarees come with the Silk Mark Organization of India tag, certifying that the fabric is 100% natural pure silk.
What payment methods do you accept for online purchases?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For international customers, we provide secure payment gateways via PayPal and Stripe.
How do I care for my heavy silk garments?
We strictly recommend dry cleaning for all our silk sarees and ethnic wear to maintain the fabric integrity and zari luster.